'Batman: Arkham Knight' PC Version Glitchy After Rocksteady Patch? Refund Details Here!
"Batman: Arkham Knight's" PC issues persist, as bugs and glitches have caused its developers at Rocksteady Studios to offer extended refunds. If the recently released patch doesn't solve the game's prevailing hiccups, here's how to return it!
After suffering from optimization issues at launch, Rocksteady announced late last month that the game's troubled PC port would once again be available for sale on Oct. 28. To fix the many glitches and bugs that users had been experiencing since June, a patch was dispersed. However, it was soon discovered by many industry insiders that even the new update didn't bring the title's gameplay performance up to snuff on most machines.
In fact, an independent analysis concluded that most gamers would need a system with a 3 or 4 GB VRAM graphics card to enjoy the campaign at all. For the majority of players sitting below that threshold, it would cost a hardware bill of several hundred dollars. That being said, optimization has hardly improved.
Given the widespread and unfortunate nature of the situation, Rocksteady has communicated with the likes of Steam and Green Man Gaming to offer a solution. Those that want to get their money back have until the end of 2015 to do so. Depending on the platform, here's how the process works.
Steam is likely where most of "Batman: Arkham Knight's" PC players purchased their game, so let's start there. To refund, just head to the Steam support page and log in with the proper account. When asked "what do you need help with," click "a purchase" and select "Batman: Arkham Knight" from the list. Choose "gameplay or technical issues" and "I'd like to request a refund." The process is rather simple, and it's fully detailed in this guide.
Green Man Gaming
Green Man Gaming redirects its users to the official PC Steam announcement, and it encourages those with further questions to submit a Gaming Helpdesk inquiry here. Select the "refunds - other" option and fill in the designated form.
GameStop (Or Other Digital Retailers)
Those that purchased a digital code through GameStop wouldn't normally be able to redeem a refund, but, given this special circumstance, patrons are encouraged to get in touch with the retailer's customer support staff. While there are no guarantees, it's possible that an employee might be able to help.
Amazon / Physical Copies
Amazon is generally pretty good about taking refunds for nearly everything, but those that purchased the game closer to launch may need to navigate to the customer service pages. Other physical retailers have their own policies, so those returns must be handled on a case by case basis.
"Batman: Arkham Knight's" PC build is still broken for most, but the game can still be enjoyed without glitches on PS4 and Xbox One.
Did Rocksteady do right by PC gamers to offer refunds? Is it reasonable to still be mad? Tell us what you think in the poll and comments section!